FAQ – LizzysFootwear
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FAQ

Frequently Asked Questions

Our warehouses usually take up to 3 working days for orders to be processed and 95% of our orders are delivered within 3 - 410working days. Exceptions include distant locations and stock availability. We are unable to ship to PO boxes.

* Onyx will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.

Usually around 29 USD
From time to time we offer free shipping!

In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Support form with photos of the affected area and your order number so our Support team can do their best to assist you.

Though we are unable to provide exchanges for our chairs at the moment, we do have a Return & Refund policy in place which you may refer to for more information on the process.

Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox.

The Assembly Video and Guide will give you a step-by-step visual walkthrough.. Most users take about 20 minutes to assemble their chair.

We do not ship pre-assembled chairs. However, we’ve done our best to simplify the process by including a detailed assembly guide with every chair.